Share Topics | Instant Messaging | Live Chat - SutiTalk Features

Features

Add Company

Add Your Company

Users can add their companies to create a customer support helpdesk, where-in customers can post their Questions, Ideas, Praises or Problems.

Easy Login

Easy Login

Users can login to SutiTalk using their existing Yahoo/Gmail/Twitter/Facebook/ OpenId accounts.

Invite Friends

Invite friends

SutiTalk allows you to send invitations to your friends in your Gmail account to join you in SutiTalk.

Company Updates

Twitter Integration

Tweets posted for your company on Twitter can directly be viewed in the Company’s helpdesk in SutiTalk.

Integration WithBug

Bugzilla Integration

SutiTalk easily integrates with Bugzilla bug tracking tool, allowing you to view the list Problems for easy tracking.

LDAP Support

LDAP Integration

On LDAP integration credentials of users from existing databases of your company are automatically searched and collected. You do not have to register your Employees manually.

Track Activity

Track Activity

Company owners can easily administer the activities of their employees on SutiTalk and modify user permissions accordingly.

Share Topics

Share Topics

Users can share topics in popular social networking and Bookmarking sites.

Live Chat

Live Chat

SutiTalk allows Company Representatives and Customers to have a live chat and discuss the product, its related Problems and possible solutions.

Instant Messaging

Instant Messaging

Company Representatives can communicate with their colleagues who are currently online in Gmail using the Instant Messaging feature.

Add CustomWidgets

Add custom widgets

SutiTalk allows Companies to add custom widgets like Feedback, Search Topic to their website. These widgets allow them to view all the activity happening on SutiTalk directly on their website.

Private Communication

Private Post

Customers can privately post topics for Representatives to reply. Topics privately posted can be only be answered by the respective Representative.

Subscription Notifications

Subscription Notifications

Notifications will be sent to Customers when topic they posted is been replied or commented by Company Representatives or other Customers. Notifications will also be sent for tasks you select in the account settings.

Domain Aliasing

Domain aliasing

SutiTalk can even be hosted on your domain i.e. Customers need not have to go to the actual website; they can access SutiTalk directly from their website.

Solution Articles

Solution articles

Solution Articles relating to products posted by the Company Representatives can be viewed in SutiTalk.

Data Statistics

Data Statistics

Company Representatives/Customers can view different statistics for a Product in the form of charts and export them as a PDF/Excel report.

Rate Ideas

Rate Ideas

Customers can rate Ideas posted in SutiTalk. Ratings help in deciding about implementation timelines for the Idea, priority for answering, which in turn help in improvising the product.

Fully Customizable

Complete Branding

Companies can easily customize the GUI,email notifications of their helpdesk in SutiTalk according to their needs.

Anonymous Post

Anonymous Post

Users can post topics anonymously (without displaying their details) from the Feedback widget.

Tags

Tags

Create tags for already posted topics to easily identify them later.

Search Ticket

Search Ticket

Quickly search for a ticket using various parameters like token, name, status etc.

Create Topic using Tweets

Create Topic using Tweets

Create a new topic using tweets posted by your friends on Twitter. This topic is same as any other topic in SutiTalk and all available actions can be performed.

New UI for Widgets

New UI for Widgets

Feedback and Search Topic widgets now wear a new look & feel and provide faster synchronization of data with SuitTalk solution.

View Customer Dashboard

View Customer Dashboard

View dashboards of other customers of a product/service and know what activity they are currently performing.

Email Solution Articles

Email Solution Articles

Users (Employees & Customers) can now receive solution articles posted in SutiTalk in the form of email notifications.

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